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JE Original Designs

STORE POLICIES

You are a valued customer of JE Original Designs.  Any information collected is for the sole purpose of processing your order.

All payment transactions are accepted through Stripe.  Should you prefer to pay by bank transfer, please email me on jacquie@jacquieellisart.co.nz and I can send you through our bank account details.

All prices and purchases are in New Zealand dollars.  When you purchase from us, you are agreeing to the Terms and Conditions of this website.

JE Original Designs reserves the right to withdraw or change the pricing and/or our shipping policy without notice.  Please note we do not charge GST on any of our products.

If you have any issues with any of these store policies, please write to us at jacquie@jacquieellisart.co.nz


ORIGINAL DESIGNS

All of the designs and artworks are made at the artist's studio and workspace in the Karangahake Gorge, New Zealand.  When you order, we will ship your item as soon as possible and within 24hrs of payment being made (unless that date is a statutory holiday or weekend).  Should the item not be in stock or a customised design, we will email you with the timeframe for completion.  Usually specific requests take up to 2 weeks to be created (not including delivery time).  This is to ensure the artwork is dried at each stage before the next process is started and will ensure your satisfaction of the completed work. 


RETURNS

We hope you are happy with your product when you receive it.  JE Original Designs does not accept returns or change of mind, but will listen should there be a fault with your order, or it arrives damaged (unless it has been damaged by a transit company).  Please contact us within 24hrs of receiving your parcel.  You can do this by sending an email to jacquie@jacquieellisart.co.nz.


ARTWORKS

Due to the creative process when making stretched canvases, the paint creates its own movement and often there is no definitely up or down to the finished work.

As a result, many of the artworks can be hung different ways to achieve the effect the buyer would like.  Therefore,  not all the artworks are strung for hanging.  This gives the buyer the choice to hang whichever way they prefer.  When there is an obvious theme or story to tell, JE Original Design has strung the back of the canvas to enable the painting to be hung that way.  The final artwork becomes a result of your creativity too!


We hope you enjoy the originality of the artist of these works - Jacquie Ellis.